Deepak Poly Plast Customer and Technician Mobile App

Field technician support and real-time service ticket management mobile application.

Deepak Poly Plast•Manufacturing

Beforethisapp,DeepakPolyPlastmanagedallcustomersupportandserviceticketsusingExcelsheets-aslow,error-prone,andunscalableprocess.Technicians,teamleads,andmanagersstruggledtostayupdatedinrealtime,causingdelaysandmiscommunication.Theclientwantedamobile-firstsolutionthatcouldkeepeveryoneconnected,streamlineticketmanagement,andallowsecure,on-the-goaccess,Ourdevelopedmobilefortheircustomersandtechnicianappgame-changerfortheiroperationsmadesteamlined,faster,realtimetrackable.

Services

UI/UX App Design

Mobile App Development

Back office Development

Industries

Manufacturing

Challenge

Before this app, Deepak Poly Plast managed all customer support and service tickets using Excel sheets - a slow, error-prone, and unscalable process. Technicians, team leads, and managers struggled to stay updated in real time, causing delays and miscommunication. The client wanted a mobile-first solution that could keep everyone connected, streamline ticket management, and allow secure, on-the-go access, Our developed mobile for their customers and technician app game-changer for their operations made steamlined, faster, realtime trackable.

What we did

• Research & Discovery: Understood the client’s requirement, working flow, and connected and created to shape the platform. • UX/UI Design: Designed intuitive, culturally resonant interfaces for a seamless user experience. • Figma Prototypes (Mobile App and Admin Panel): Created interactive prototypes to validate ideas before development. • Mobile App Development: Developed a responsive mobile app for customer and technician to provide support and commicate for each support ticket. • Back-Office Panel: Delivered an admin-friendly dashboard to manage content, customer, analytics, and reports.

Recognition

•Figma to Mobile App developed and implemented support ticket management.
•Scan QR code and submit ticket request, also manual option to click photos of machines/product
•Built on Laravel API to manage mobile app.
•Admin Panel Developed to manage ticket status - assign ticket to technician, real-time live chat between technician, manager and customer.
•Seperate Mobile app in android and ios devices for customer and technician to manage tickets.
•100% — Milestone Delivery (On schedule)

Technologies

FlutterLaravelUI/UX App DesignMobile App DevelopmentBack office Development

Live Site

https://www.deepakpolyplast.org/login